What Time Should I Arrive
At least 20 minutes before your scheduled tour. Tours leave promptly and you do not want to be late. Be sure to give yourself plenty of time to find parking, use the restroom and mosey on down to the river.
What If I Am Late
If you have already purchased tickets and you are late, make your first stop the Black Cat Shoppe at 8 Market Street in historic Wilmington. The Staff will give you the first two stops of the Guides tour so that you can find them. Please note that the tour varies every night and with no fixed routes and over 20 locations to pick from (of which we do 5 stops a night), if you are more than 15 minutes late you may need to wander town trying to locate the tour
Do I Need To Be Able To Print My Online Tickets
No. All Guides will have an Online Ticket Sale Guest List. Just give us the name you used to purchase your tickets.
Can A Designated Driver Under 21 Attend The Pub Crawl
NO. While we don't want anyone drinking and driving (you can guarantee there will be at least one checkpoint downtown), North Carolina law prohibits anyone under 21 from entering an establishment that serves liquor. Instead what we suggest is that your under 21 DD take the 8:30 Ghost Walk, which finishes around the same time as the Pub Crawl. Then they can meet you afterwards. Of course you can also have a DD who is 21 or older and, provided they have a valid id, they will be permitted in the pubs with you.
Then How Do I Get To and From The Haunted Pub Crawl
It's pretty easy. Here are a few suggestions.
Either way, it's easy not to drink and drive.
Are Tours Rain Or Shine
Yes. We never seek shelter or cancel a tour due to rain, no matter how heavy or wet. Umbrella's, ponchos and raincoats are welcome. You can also buy .99 cent ponchos at the Black Cat Shoppe.
What About More Severe Weather Like Lightning or Hurricanes
Once a tour starts, we finish it. If at any point during the tour your guide feels lightning is an immediate or imminent threat, they will seek shelter and then continue telling stories from a safe location. Once the threat of lightning passes, the Guide will return to their route. If the threat does not pass, the Guide will continue storytelling until the culmination of the tour.
Please keep in mind that in the summer there is always heat, sheet and summer lighting rumbling through the atmosphere, but it rarely impacts our tour. However, if you have concerns with our local weather vagaries, wait to purchase your tickets until just before the tour starts (though keep in mind our tours can sell out).
Regarding hurricanes, once the NOAA issues a watch or warning we cancel our tours and issue full refunds.
What Is Your Refund/Exchange Policy
Our tours are considered live performances, much like a sporting event, concert or theater performance. Therefore we follow similar protocol regarding refund requests. If a refund request is made in writing or in person more than 24 hours prior to your scheduled tour we will honor it. However we do not offer refunds or exchanges for any tickets once less than 24 hours before a scheduled tour. The only refund request that is issued less than 24 hours before a scheduled tour is if the Company cancels the tour.
For Etix (an online ticket provider not a part of our tour), please email or call Etix directly. Contact information can be found in your original confirmation email or at Etix.com.
For Black Cat Shoppe tickets (8 Market Street, historic Wilmington), please visit the store in person, with both your intact tickets AND store receipt. Refunds and/or exchange requests will NOT be issued or granted over the phone, however if you have questions you can always call the Black Cat Shoppe at 910-772-1410.
Can I Bring My Dog On The GHOST WALK or HOLLYWOOD WALK
On the Ghost Walk & Hollywood, dogs are welcome, but there are a few rules.
Can I Bring My Dog On The HAUNTED PUB CRAWL
The Haunted Pub Crawl takes place in a more crowded and chaotic environment. For the Pub Crawl, the following guidelines apply.
For answers not found on this Wilmington FAQ's Page, or for additional questions on the Ghost Walk, Pub Crawl and Hollywood Location Walking Tours, please call the Black Cat Shoppe at 910-772-1410.
Locally owned and operated Ghost Walk tour. Over 30,000 tours conducted since 1999